Our Services

Public Training

How to Effectively Manage

Staff Grievances Workshop

(Course Code: HR200219)

Date: 2020.02.19 (Wed)

Time: 9:30am - 5:30pm

Venue: Room 2101, 21/F., Gala Place, 56 Dundas Street, Mong Kok, Kowloon

Language: Cantonese with English terminology

Fee: HKD2,300/*HKD2,150

*Discount for payment settled on or before 29 January 2020, or 3 delegates enrol together.

Why do you need this program?

It is so common for most organizations to face employees having complaints in the workplace. Their complaints are different. Some of them may be related to the immediate supervisors’ management skills or the interaction with other team members. Some may be caused by the unsatisfaction of existing company’s justices related to pay and benefits, or job requirements, or work conditions or other aspects of their employments. Handling and resolving employee grievances is usually not an easy task for the company’s management and HR department.


Perhaps your company has already encountered staff grievances, have you thought whether you have proper policies and procedures to handle them and, whether you can minimize or even eliminate the staff grievances.

Who is this program for?
The workshop is particularly relevant for HR managers and professionals who are expected to handle staff grievances and improve the workforce harmonization.


Program outline
The purpose of this workshop is to provide some insights to what has worked in establishing or reviewing the relevant staff grievance policy and improving workforce harmonization. Participant will get specific knowledge on how to handle staff grievance and employee relationship effectively.

At the end of the workshop, participants will be able to answer:

  • Why is there a staff grievance? 

  • What kinds of staff grievance may the company face to?

  • Analyzing potential staff grievances and understanding the reasons behind. 

  • What are the procedures of handling staff grievances?

  • Policies of reporting staff grievance

  • Effective ways of preventing and managing staff grievances

  • Insights of building an engaged workforce.


Participants who successfully complete this course and have 80% attendance will be issued a Certificate of Attendance


Dr Phiyon LAM

Doctor in Business Administration

Phiyon has possessed more than 25 years of experience in Human Resources Management with sizeable US-based and European global corporations in manufacturing, consumer products, supply chain and automation engineering industries across Asia Pacific region. She has held senior regional HR leader positions in those companies and is now working as a Management Consultant. 


Having in-depth working experiences in human resources management under global business environment, Phiyon is equipped with comprehensive expertise in optimizing and turning around organization performance for organization change, merge and acquisition. She is also good at formulating and executing organization development strategies including talent recruitment, development and retention, performance management, compensation and benefit system establishment. 


Tel: 2153 9887

Email: training@ced.edu.hk

When you enrol in our course, you are expected to have read the terms and conditions shown in our website and agree with it.

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