Mediation – The No-Nonsense Tool for
Effective Team Building
(Course Code: BM170727)
Date: 27 July 2017
Time: 9:30am - 5:30pm
Venue: CED School of Business (3/F., 210 Java Road, North Point, H.K.)
Language: Cantonese with English terminology
HKD1900/person for 6 delegates or above (settle payment on 6 July 2017)
HKD2300/person for 3 to 5 delegates (settle payment on 6 July 2017)
HKD2500/person (settle payment on 20 July 2017)
Conflict is a costly business and can happen in any workplace. The impact of unresolved conflict can be highly detrimental to individual effectiveness and the overall performance of the team. Mediation is a professional method to restore effective, productive and harmonious working relations within the team. Mediation enables all parties to reach a positive and sustainable resolution so as to minimize distress and improve work efficiency. Many organizations are setting up their own mediation schemes and including mediation skills as part of the leadership development program.
Managers who want to possess strong mediation skills and effective leadership.
Understand the nature and impact of conflict within teams
Understand what is mediation, the process and core skills
Able to utilize mediation to facilitate team members’ interaction
Improve communication and problem solving skills
Definition of mediations and its process
Core skills and practice
Active Listening (feedback, perception check, paraphrase and questioning)
Reframing (non-violent communication)
Negotiation (seek consensus)
Empathy (positive feedback)
Key facilitation and problem solving techniques for team building
Role Play and Games
Debriefing and wrap up
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