Our Services

Public Training

Mediation – The No-Nonsense Tool for
Effective Team Building

(Course Code: BM170727)

Date: 27 July 2017

Time: 9:30am - 5:30pm

Venue: CED School of Business (3/F., 210 Java Road, North Point, H.K.)

Language: Cantonese with English terminology

Fee:

HKD1900/person for 6 delegates or above (settle payment on 6 July 2017)

HKD2300/person for 3 to 5 delegates (settle payment on 6 July 2017)

HKD2500/person (settle payment on 20 July 2017)

Conflict is a costly business and can happen in any workplace. The impact of unresolved conflict can be highly detrimental to individual effectiveness and the overall performance of the team. Mediation is a professional method to restore effective, productive and harmonious working relations within the team. Mediation enables all parties to reach a positive and sustainable resolution so as to minimize distress and improve work efficiency. Many organizations are setting up their own mediation schemes and including mediation skills as part of the leadership development program.

Target Participants

Managers who want to possess strong mediation skills and effective leadership.

Objectives

  • Understand the nature and impact of conflict within teams

  • Understand what is mediation, the process and core skills

  • Able to utilize mediation to facilitate team members’ interaction

  • Improve communication and problem solving skills

Content

  • Definition of mediations and its process

  • Core skills and practice

    • Active Listening (feedback, perception check, paraphrase and questioning)

    • Reframing (non-violent communication)

    • Negotiation (seek consensus)

    • Empathy (positive feedback)

  • Key facilitation and problem solving techniques for team building

  • Role Play and Games

  • Q&A

  • Debriefing and wrap up

Speaker

Ms Yang

Enquiry
Tel: 2153 9887
Email: training@ced.edu.hk

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