top of page

Our Services

Public Training

Mediation for Labour Disputes Resolution

(Course Code: HR180417)

Date: 2018.04.17 (Tue)

Time: 9:30am - 5:30pm

Venue: CED School of Business (3/F., 210 Java Road, North Point, H.K.)

Language: Cantonese with English terminology

Fee: HK1900/*HKD1700

*Discount for payment settled on or before 27 March 2018, or 3 enrolments apply together.


Human resources management is a fundamental function for every company, and the key is to maintain a harmonic workforce. Labour disputes can ravage productivity and reputation of a well established company. Skills in managing employee relations and settling labour disputes hence becomes very important.  Mediation as a dispute resolution method seeking for consensus and facilitate disputes to be resolved through negotiation aiming for a win-win situation, shall serve the goal of modern day organizations.

Who Should Attend

Human resources professional or management executives who wish to know more about mediation and its benefits to handle labour disputes

Program Objectives

  • To understand labour disputes and resolve mechanisms;

  • To understand mediation: advantage, process, core skills and application;

  • To apply mediation to resolve labour disputes and reach an agreement with mutual gains outcomes;

  • To prevent labour disputes and peacebuilding

Workshop Content

  • Labour Disputes

    • Types of labour disputes

    • Typical resolve mechanisms of labour disputes

  • Mediation

    • Definition, overview and advantages of mediation

    • Labour disputes appropriate for mediation

    • Requirements and preparations to make mediation work

    • Paving a culture for dispute prevention and harmonic workplace

  • Mediation In Action

    • Mediation processes

    • Key rules for mediation meetings

    • Important skills of mediation

    • Arriving at agreement and execution

  • Discussion and role plays


Lecturing, group discussion, and role play

Course Facilitator

An experienced professional trainer in business areas and entrepreneurship, William Cua is an Accredited Mediator with years of experience in mediation services and related training.  He is also the founding external vice-president of NGO Peer Mediation Power and have been active in community service through providing trainings in communications and mediation skills to teenagers and adults alike.

Tel: 2153 9887

When you enrol in our course, you are expected to have read the terms and conditions shown in our website and agree with it.

For details, please click here.

bottom of page