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Our Services

Public Training

Workplace Etiquette Principles on

email and WhatsApp Workshop

(Course Code: PR171212)

Date: 2017.12.12 (Tue)

Time: 9:30am - 5:30pm

Venue: CED School of Business (3/F., 210 Java Road, North Point, H.K.)

Language: Cantonese and English (Bilingual)

Fee: HK1900/*HKD1700

*Discount for payment settled on or before 21 November 2017, or 3 delegates enroll together.

The majority of us use email as our primary method of communication in the workplace, and in a fast paced busy environment this can often become overwhelming. Many of us have felt frustrated, misunderstood or flustered when sending and receiving countless emails with fellow colleagues, managers and external clients. By sharing examples and tips, this workshop will encourage you to consider better email practice and management.  Also, we will share the latest trend of the Etiquette principles of using text messaging such as WhatsApp and WeChat.

This 1-day workshop is designed to get delegates thinking about how and when they use email and the text messaging, and what etiquette principles we should all be aware of.

Who Should Attend

Personage who always use WhatsApp and WeChat in the workplace

Course Objectives

  • Understanding the differences between email and text messaging

  • Define what a good email and text message are

  • Structure, tone and the ‘etiquette’ of emailing and text messaging from a local perspective

  • Breaking common bad habits when communicating via email and text messaging and how to resolve them

Course Outline

  • Impart an understanding of when and when-not to use email and WhatsApp to communicate

  • Prepare participants to use proper email and WhatsApp conventions with effective subject line, professional greetings and readable formatting

  • Common errors in the choice of words and how to avoid them

  • Suggest guidelines for copying and forwarding messages

  • Tips for Appearing Professional and Competent on WhatsApp and WeChat

  • Awareness of the culture clash between China, Hong Kong and the West in terms of text messaging


Participants who successfully complete this course and have 80% attendance will be issued a Certificate of Attendance


William Ho has more than 20 years multinational working experience. He has been a Director, General Manager, Vice-President, Operating Officer and Marketing Director in Canada and Asia-Pacific District, assisting the organisation to impart core competitiveness, execute strategic and resolve crisis. Also, Mr Ho is enthused in Marketing, Sales and Leadership training, and he has involved in different seminars, speeches and acted as leadership trainer since 2008. Moreover, he is exceled in using ‘story-telling’ skills to enhance delegates’ expressiveness, communication skills, persuasiveness, influencing power and leadership power. Even more, Mr Ho has possessed a Master of Business Administration from Southern Illinois University, Carbondale, USA and a Bachelor of Computing from University of Alberta, Canada.

Tel: 2153 9887

When you enrol in our course, you are expected to have read the terms and conditions shown in our website and agree with it.

For details, please click here.

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