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Our Services

public trainings hong kong

Public Training

Customer Services Courses

實體課程:卓越客戶服務的必備技巧

2024.03.06 (Wed) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

線上課程:投訴處理的必備技巧

2024.03.19 (Tue) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

實體課程:卓越客戶服務高級技巧

2024.03.27 (Wed) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

線上課程:投訴處理的高級技巧

2024.04.23 (Tue) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

線上課程:進階投訴管理技巧

2024.05.23 (Thu) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

Customer Service Excellence in the Digital Age
數碼時代的卓越客戶服務

To be announced

Mediation for Consumer Dispute
調解新應用:消費糾紛

To be announced

商務談判技巧

To be announced

讓刁難客戶成為你的忠實粉絲

To be announced

贏盡顧客心,服務要變身-提昇業界質素的溝通魔術貼

To be announced

投訴成風:如何應對客戶與傳媒

To be announced

服務新概念:調解應用之道

To be announced

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