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Our Services

public trainings hong kong

Public Training

Customer Services Courses

線上課程：卓越客戶服務的必備技巧

2024.09.04 (Wed) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

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線上課程：投訴處理的必備技巧

2024.09.24 (Tue) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

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線上課程：卓越客戶服務高級技巧

2024.10.08 (Tue) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

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線上課程：投訴處理的高級技巧

2024.10.22 (Tue) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

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線上課程：進階投訴管理技巧

2024.11.21 (Thu) 10:00a.m. - 12:30p.m. & 2:00p.m. - 5:00p.m.

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Customer Service Excellence in the Digital Age
數碼時代的卓越客戶服務

To be announced

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Mediation for Consumer Dispute
​調解新應用：消費糾紛

To be announced

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商務談判技巧

To be announced

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讓刁難客戶成為你的忠實粉絲

To be announced

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贏盡顧客心，服務要變身－提昇業界質素的溝通魔術貼

To be announced

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投訴成風：如何應對客戶與傳媒

To be announced

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服務新概念：調解應用之道

To be announced

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